Find the answers to questions we’re asked frequently
You can use the Whizzoh Progressive Web Application (internet link) on your laptop or PC. Click on the ONLINE APP tab on the menu bar at the top of the website for quick access to the Whizzoh Customers website link.
Once you have paid for the job, the funds will be kept by Whizzoh administration. Only once the job has been completed and you have given the service provider a satisfactory rating of 3, 4 or 5 out of 5 will the funds be released to the service provider.
Sometimes the job may be bigger than expected and originally quoted for. If the service provider discovers that more materials are required they will first amend the billing and supply you with an updated quote. No additional work will be done unless the customer has accepted the new quote and paid the additional amount.
Unfortunately, we do not accept any cash payments. Whizzoh offers credit card or debit card payment and Instant EFT options.
You will be kept informed via status updates from the service provider. You will either receive a push notification or an SMS to be kept up to date.
Once the service provider is on their way, you will receive a notification reading: “Service provider en-route.”
Once the service provider arrives at your specified address, you will receive a notification reading: “Service provider on site.”
Once the service provider has completed the job, you will receive a notification reading: “Job completed”
The service provider will contact you should they run late. If the service provider is no longer able to attend to the job, Whizzoh administration will make contact with you to either reschedule or appoint another service provider on the job. It is the customer’s decision to either reschedule or cancel the job.
You can contact the Service Provider directly via the contact number or chat function that is available under the job details and request to change the date and time of the appointment. You can also send a message via the Help function at the top right of the app, or contact Whizzoh on 0861 944 996 and we will relay the message to the Service Provider. Should you cancel the job while the service provider is already on route or on site, you will be liable for cancellations fees as stipulated in the terms and conditions. Should you cancel the job before the service provider is on their way to the job, you will not be liable for any fees.
The Whizzoh service providers are professionals that are serving in the insurance industry and are utilised by insurance companies across South Africa. Each service provider has gone through a stringent vetting process to ensure that you receive professional service and quality workmanship.
Your compliment or complaint can be submitted via the Support button under the menu within the App. Alternatively, you may send an email to firstname.lastname@example.org. We value all feedback, good or bad, and will make sure we address all issues accordingly.
Additional or other staff members can be added on the app under your business name and will have the same functionality. This is made possible by enabling a staff member at registration.
A 10% Whizzoh service fee is charged on the total invoiced amount for each job completed.
On completion of the job, the customer will give you a star rating for the service provided. Once your star rating has been confirmed as 3,4 or 5 out of 5, you will be paid within three (3) work days of completion of the job. If the star rating is below 3, Whizzoh administration will investigate the reason for the low rating and release payment accordingly.
It is not required to monitor the app all the time to see if new job requests have come in. You will receive a notification on your phone every time there is a new job in your area.
Yes, there is an online version available (link is available on the Whizzoh website). However, you will have to register the app on your phone in order to be notified of new jobs in your area, but the rest of the process can be managed on the desktop version.
There is no limit to the number of staff and vehicles that can be registered for your business.
No, only when you are available to provide the service at the requested date and time indicated by the customer. You can however still bid on the job, but provide a suitable time and date according to your schedule. It is up to the customer to decide if they want to wait a little longer for the service.
Whizzoh has a team that is on standby to assist you, day and night. You can contact us on the Whizzoh dedicated line on 0861 944 996 or send an email to email@example.com.
It is important to immediately inform Whizzoh of the delay, and depending on the time delay, Whizzoh administration will either advise the client that you will be able to assist later or dispatch an alternative SP. Once a bid has been accepted by a customer, you will also have the customer’s contact details and can inform the customer directly of any delays. The customer will however be allowed to cancel the job completely and not be charged at all if they can’t wait for your service.
Billing can be amended in the app on-site by either adding additional materials or hours required to complete the job. You are also able to give a discount if over-quoted for the job. The customer has to accept or decline the additional quotation, and if accepted, pay the difference before you can continue with the job.
There are no limits set.
Job requests are within a 50km radius of your service area.
If your other branches are registered on the Digicall service provider database or on the Whizzoh Partner Portal, we will be able to link them to Whizzoh. Each branch will receive its own unique ID to register with.